Onsite & Remote Support

Ciber solutions provides skilled IT support for desktops, servers, applications and other networking equipment. We’re committed to providing the highest level of customer support across all of our offerings.  No need of In-house IT Support technicians for our partners.

Onsite Support

In the event you experience network or service issues that cannot be resolved remotely, Ciber solutions will send an experienced professional to resolve system and service-related problems. We provide on-site IT support to businesses and homes in Auckland and across North Island. Our on-site technicians provide responsive and cost-effective support for clients in their business and at home.  Because they carry the tools required to fix the most common issues, our technicians are able to repair desktop and laptop computer problems on-site, quickly and efficiently.

Our on-site IT support can assist with:

  • Network, server, hardware or software troubleshooting.
  • New hardware and software installation.
  • Virus and spyware removal.
  • Wireless and wired network configuration.
  • Backup configuration.
  • Email setup and training.

 

Remote Support

Remote support is convenient offering immediate response times by eliminating the extra expenses of onsite service calls when possible. This approach is often used by businesses for everyday troubleshooting and as a method of getting a quick fix to some of the most commonly occurring tech troubles.

Onsite & Remote Support Benefits:

  • Receive real-time solutions
  • Resolve issues as they occur
  • Improve root cause analysis
  • Enjoy fast response times
  • Increase staff productivity
  • Save time & costs

Ciber onsite or remote services are available hourly, weekly or monthly for temporary or long term contract projects. Whether its simply a single hour, 4 hours a week, or 40 hours a month – We will create a support program that is tailored uniquely to your needs.